knowledge management
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Reinventing the path from knowledge to action in global health
At the Geneva Learning Foundation (TGLF), we have just begun to share a publication like no other. It is titled Overcoming barriers to vaccine acceptance in the community: Key learning from the experiences of 734 frontline health workers. You can access the full report here in French and in English. Short summaries are also available in three…
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Ideas Engine: What is The Geneva Learning Foundation’s insights mechanism?
It’s a cliché to claim that data is the “new oil”, a resource to be mined. We collect it from the field, refine it with experts, and utilize it for decision-making. However, we rarely ask what this extractive model does to the workers and communities that provide the raw materials. This is a summary of…
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The significance of digital platforms to the business
Business gets done by groups in workshops and meetings and by individuals in private conversation. There is an undeniable cultural advantage for diplomacy that comes from looking your interlocutor in the eye. Emerging digital platforms are in the margins of this business. The pioneers are creaky in their infrastructure and, ironically, playing catch-up. They have…
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Meeting of the minds
This is my presentation for the Geneva Learning Foundation, first made at the Swiss Knowledge Management Forum (SKMF) round table held on 8 September 2016 at the École polytechnique fédérale de Lausanne (EPFL). Its title is “Meeting of the minds: Rethinking our assumptions about the superiority of face-to-face encounters.” It is an exploration of the impact of rapid change…
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Death of the knowledge bank
The complexity of the networks in which our organization operates is scaffolded by a corpus of mostly-unwritten, tacit knowledge and ‘ways of working’ that we learn mostly from our peers. It would be impossible to justify time to study even a fraction of the written corpus of policies, procedures, regulations and other instruments of bureaucracy that provides…
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Dialectics
4:35 p.m. “My working hypothesis is that the learning that matters is mostly incidental and informal.” “Maybe,” he smiled. “Yet, my conviction that we need to explore this is grounded in my formal training in knowledge management.” 5:17 p.m. “When we are under-funded and overwhelmed,” he sighed, “is just not the right time to go off on a tangential project!”…
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Autopsy
Knowledge management has met its timely demise. No matter how sophisticated or agile, knowledge management (or “KM”) remains fundamentally embedded in a container view of knowledge. Where the ephemeral and superficial nature of social media reflects the failure of communication in the Twenty-First Century, KM’s demise stems from the Chief Information Officer’s view of knowledge…
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