This is my presentation for the Geneva Learning Foundation, first made at the Swiss Knowledge Management Forum (SKMF) round table held on 8 September 2016 at the École polytechnique fédérale de Lausanne (EPFL). Its title is “Meeting of the minds: Rethinking our assumptions about the superiority of face-to-face encounters.” It is an exploration of the impact of rapid change that encompasses learning at scale, the performance revolution, complexity and volatility, and what Nathan Jurgenson calls the IRL fetish. The point is not to invert assumptions about the superiority of one medium over another. Rather, it is to look at the context for change, thinking through the challenges we face, with a specific, pragmatic focus on learning problems such as: You have an existing high-cost, low-volume face-to-face learning initiative, but need to train more people (scale). You want learning to be immediately practical and relevant for practitioners (performance). You need to achieve higher-order learning (complexity), beyond information transmission to …
