We achieve operational excellence to provide a high-quality, personalized and transformative learning experience for each learner – no matter how many are in the cohort. We achieve this by: Building on the best available evidence from research and our own practice in adult learning to address, engage, and retain busy, working professionals; Responding as quickly as we possibly can to learner queries and problems – and ensuring that individual problem-solving are used to improve the experience of the entire group; Finding the sweet spot between structure (unambiguous instructions, schedule, and process) and process agility (adapting activities to improve support to learners); and Designing for facilitation to empower learners, scaffolding their journey but recognizing that they are the ones who best know their context and needs. Together, these capabilities combine to: Offer a personalized learning experience in which each learner receives the support they need, and feels a growing sense of …
