trust
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Trust in remote work: what is the psychology of social presence?
Why does a video call feel empty compared to a handshake? How does physical absence break the social contract? What happens to trust in remote work? For generations, professional trust relied on a simple, physical toolkit. We shook hands. We looked each other in the eye across a table. We shared coffee during breaks. These…
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World Health Summit: to rebuild trust in global health, invest in health workers as community leaders
Discussions at the World Health Summit in Berlin this week have rightly emphasized the role of health workers, especially those directly serving local communities. Health workers stand at the intersection of climate change and community health. They are first-hand eyewitnesses and the first line of defense against the impacts of climate on health. There is…
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Renaissance
For decades, learning in global health has depended on a conventional model premised on the scarcity of available knowledge and an emphasis on establishing mechanisms to transmit that knowledge from the center (capital city, headquarters) to the periphery (field, village, training room). With the Internet, scarcity disappeared. But the economy of high-cost, low-volume training has…
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Party time
“Everybody in a fun environment knows more of each other.” We interact at a human – not only utilitarian – level to form social spaces in which we can build friendships that foster and reinforce the trust we have in each other’s work. Despite frequent mission travel, when and where team members are in the…
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Learning is in the network
“I knew them very well. That’s why it worked. Because we do work together.” We take responsibility for our own learning, yet keenly aware of the value for learning of engaging with others. It is when we find ourselves alone or isolated that we may best perceive the value of connecting with others for learning.…
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Mind the gap
How do we establish a mentoring relationship? What do we do when we identify a knowledge or performance gap in a colleague? This is a sensitive issue. Pointing to a gap is more likely to lead to a productive process when mutual trust is a pre-existing condition. When we mentor a colleague, we rely on our…
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Trust
The strategies we use to anchor and filter rely on building trust in our working relationships. Learning together is grounded in a shared culture of openness and trust. For example, we trust each other to keep communication to the point. We mobilize different networks of trust, internal and external, based on need. This mutual trust…
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